Making a Claim

To submit a claim, you will need the Plan number (51585) and your personal member ID number.

Claims may be submitted online or by paper claim, depending on the type of expense. Claims for prescription drugs can be submitted electronically at the pharmacy by using your prescription drug card.

Please note that you can authorize Great-West Life to pay your health-care provider directly for the services or supplies you receive – if it’s acceptable to your provider. This is called “assignment of benefits.” If permitted by your provider, you won’t have to pay the whole bill and wait to be reimbursed. However, you’ll still be required to pay any portion of your claim that’s not eligible for coverage. Ask your health-care provider if this option is available.

Log in to MySTF to access your health plan member ID number, prepopulated health claim forms and much more!

Claim Deadlines

You have 15 months from the date an expense is incurred to submit your claim with the exception of out-of-country claims, for which deadlines vary by province of residence.

All online claims must be submitted within six months from the date the expense is incurred. After that time period, you must submit a paper claim. 

Online claim submission is not available after your contract termination date. You will need to submit a paper claim for the expenses you incurred while on contract.

Registering for Direct Deposit

To register for direct deposit, visit  Great-West Life GroupNet  and sign up for direct deposit under Your Profile. By doing so, all your claim reimbursements will be deposited directly into your bank account, whether you submitted your claim online or by paper.

Once your online claim has been processed, you will be notified by email and the claim details will automatically appear in your claim history.

Tracking Your Claim Status

Great-West Life provides access to your claim information online. You can view your claim details or claim history and look up when you are eligible for your next eye exam or pair of glasses. Sign in or register with Great-West Life GroupNet to access these convenient services.

If you have submitted a claim online, you should receive payment within three business days by direct deposit. For paper claims, you should receive payment within 10 to 15 business days from Great-West Life.

Great-West Life eClaim Audits

If you submit a claim online, remember to keep all original claim receipts and supporting documentation for at least 12 months in case of an audit by Great-West Life. In the event Great-West Life audits your claim(s), you must provide the requested documentation to them within the time frame specified. If you do not submit your receipts within the required time frame, eClaim privileges will be suspended until the audit process is complete.