Level 1: Introduction to Conflict Management
How do you confront difficult conversations? Are you prepared for the next time you have to address the elephant in the room? Experience eye-opening conflict alternatives to help you in any situation. With the Level 1: Introduction to Conflict Management course, you will learn fundamental skills about how to respond to conflict before it escalates. This course covers introductory techniques for conflict management through the conflict cycle process. In this process, conflict is reinforced through beliefs, attitudes and responses. Topics include defining conflict, discovering conflict management styles and managing resistance. Suzanne Petryshyn from Peak Conflict Solutions will facilitate this session. Suzanne helps leaders in education, policing and social work master conflict management skills. Speaking from expert knowledge in her field, she offers inspiration, hope and wisdom about the topic of conflict at work and at home. Freely sharing her insider knowledge from her practice as a Chartered Mediator, Suzanne offers her audiences a blend of street-smart experience and classroom education based on theory, research and practice. This session qualifies for continuing education credits with professional designations.
- Create a working definition for conflict.
- Learn how responses to conflict reinforce our beliefs and attitudes about conflict.
- Understand the five conflict management styles.
- Learn strategies to confront conflict mindfully.
Eamer Auditorium, Saskatchewan Teachers' Federation
2317 Arlington Avenue
Registration deadline to avoid cancellation: July 9
*Includes GST, materials and lunch.
Payment must accompany registration. The refund deadline for all workshops and events is 10 business days prior to the start date. Registrants who withdraw prior to the refund deadline are entitled to a full refund or transfer of their registration fee. If notification of withdrawal is received after the refund deadline and up to the commencement of the session, 50 percent of the registration fee will be refunded. Read more about our Refund Policy.