Health & Vision Claims

Available Submission Methods

  1. Ask your health-care provider if they can submit your claim electronically to Canada Life right at the time of service.

    Types of health-care providers that can use Provider eClaims:

    • Acupuncturist
    • Chiropractor
    • Dietitian
    • Massage therapist
    • Naturopath
    • Optometrist/optician
    • Podiatrist
    • Psychologist
    • Physiotherapist
    • Speech Therapist

    Your provider must be approved for Provider eClaims by Canada Life. To check out the eligible providers in your area, visit Canada Life provider page.

  2. Submit your claim online through Canada Life GroupNet. Simply take a photo or use a scan and attach your claim documents with your claim.

    All claims can be submitted online to Canada Life with the following exceptions:

    • Expenses older than 12 months.

    If your claim cannot be submitted online, you are required to complete a paper claim.

    Keep your original receipts for 12 months, in case you are audited.

  3. Complete and submit one Healthcare Expenses Statement form for your family and send it along with all original receipts and bills to:

    Canada  Life
    Regina Benefit Payments
    PO Box 4408
    Regina SK  S4P 3W7

    Log in to MySTF to access claim forms.

    Remember to keep a copy of your claim form and receipts for your own records.